Refund Policy

1. Overview — Set Expectations

2. No-Refund — General Rule

We do not provide refunds for any of the following reasons:

• Change of mind after purchase.
• The school feels the software “does not meet expectations” — we offer a free demo for exactly this evaluation; please use it.
• The school did not actually use the software after subscribing.
• The school decides to switch to a competitor product.
• Failure to read the feature list, pricing or these terms before purchase.
• Partial-month or partial-year usage of an annual subscription.
• The school’s internet connection, browser or device is incompatible with the software.
• School staff are unable or unwilling to learn the software.
• Accidental purchase — we may consider a reversal only if reported within 24 hours of payment, at our sole discretion.
• Any subscription request raised after 7 days of payment.

3. When a Refund May Be Considered (Limited)

We may consider a refund only in these specific scenarios:

Even in the above cases:

• Refund requests must be raised within 7 days of payment.
• A full investigation is conducted within 7–14 business days.
• The refund decision is final and at our sole discretion.
• Approved refunds are processed within 15–30 business days to the original payment method only.

4. Free Trial / Demo Policy

• We offer a free demo and a 30-day free trial before any paid subscription.
• You are expected to evaluate the software fully during the trial — create classes, add students, record fees, run an exam, generate a payslip.
• Once the trial ends and you choose to subscribe, refund claims based on “the software is not as I expected” will not be accepted.
• Demo / trial performance does not guarantee identical performance under every workload, network or device combination in production use.

5. Subscription Cancellation

• You may cancel your subscription at any time from your school panel.
• Cancellation stops future renewals; access continues until the end of the current paid period.
• There is no refund for the unused portion of a subscription after cancellation.
  Example: if you cancel on Day 45 of an annual plan, the remaining 320 days are not refunded.
• After the subscription ends, your data is retained for 30 days (per the Privacy Policy) and then permanently deleted.

6. Auto-Renewal Policy

• Subscriptions auto-renew at the end of each cycle unless cancelled in advance.
• A renewal-reminder email is sent on a best-effort basis approximately 7 days before the renewal date. Receipt of this email is not guaranteed.
• It is the school’s responsibility to track its renewal date and cancel in advance if it does not wish to continue.
• No refund will be provided for an auto-renewed subscription if cancellation was not done in time.
• To avoid auto-renewal, cancel from the school panel at least 48 hours before the renewal date.

7. Failed / Disputed Payments

• If payment fails or is reversed, the service may be suspended immediately.
• We are not liable for any data loss, missed messages or operational impact during the suspension period.
• Filing a chargeback or payment dispute with your bank or card network without first contacting us will result in:
  • Permanent termination of the school’s account.
  • Initiation of legal recovery for any amounts owed plus costs.
  • Refusal of any future service to that user, school owner or institution.
• Always email info@apnainfotech.com before raising any payment dispute.

8. Pricing Changes

• We reserve the right to change subscription pricing at any time.
• For existing subscribers, the price is locked for the duration of their current paid term.
• At renewal, the then-current pricing applies. Renewing implies acceptance of the new price.
• No compensation is provided for pricing changes between cycles.
• If you do not wish to renew at the new price, you may cancel before the renewal date.

9. GST & Taxes

• All prices on the pricing page are exclusive of GST unless explicitly stated otherwise.
• GST is added at checkout at the rate prescribed by the Government of India (currently 18%).
• The GST component is non-refundable under any circumstances; once paid to the government it cannot be reversed.
• A GST invoice carrying your school’s GSTIN (if provided at checkout) is issued within 7 business days of payment, on request.

10. How to Request a Refund (if eligible)

To raise a refund request, follow this exact process:

1. Email info@apnainfotech.com with the subject line: Refund Request — [Order ID]
2. Include in the body:
   • Full name + designation
   • School name + GSTIN (if applicable)
   • Order ID + date of payment
   • Screenshot of the payment confirmation
   • Reason for the refund (refer to Section 3 above)
3. We will acknowledge your request within 5–7 business days.
4. Investigation takes 7–14 business days.
5. If approved, the refund is processed within 15–30 business days to the original payment method.

11. Final Disclaimer

By purchasing any subscription or paid service from Apna School, you acknowledge that you have read, understood and agreed to this Refund Policy in its entirety. This policy is governed by the laws of India and is read together with our Terms and Conditions and Privacy Policy. We reserve the right to update this policy at any time without prior notice; the “Last Updated” date at the top reflects the latest revision.