Terms and Conditions

1. Acceptance of Terms

By accessing or using the Apna School website (apnaschool.site) or the school management software in any capacity — school owner, administrator, principal, teacher, accountant, staff member, parent or student — you confirm that you have read, understood and fully accept these Terms.

• If you do not agree with any part of these Terms, you must immediately stop using the service.
• We reserve the right to update or modify these Terms at any time, with or without prior notice.
• Your continued use of the service after any change constitutes acceptance of the new Terms.
• These Terms supersede any verbal or written promise made outside this document, by any sales representative or third party.
• These Terms apply equally to every user category — school owners, school admins, teachers, accountants, students and parents.

2. Description of Service

Apna School is provided as a Software-as-a-Service (SaaS) product covering modules such as student records, attendance, the three-tier exam system (Exam, Class Test, Unit Test), fee collection, transportation, staff & payslips, accounting cash book and the guardian directory.

• We do not guarantee that the software will meet every specific operational need of every school.
• Features may be added, modified or removed at our sole discretion, with or without notice.
• We are not responsible if the software does not integrate with a school’s third-party tools (biometric devices, accounting software, ERP suites, payment gateways) unless an integration is explicitly listed on our features page.
• Any beta, preview or experimental feature is provided strictly “AS-IS” with no warranty of any kind.

3. User Account & Responsibilities

• You are solely responsible for keeping your login credentials (mobile number + password + OTP) confidential and secure.
• Any activity performed under your account — whether by you or anyone you authorise — is your responsibility.
• We are not liable for any unauthorised access caused by your negligence (weak password, shared device, public Wi-Fi, etc.).
• Accounts must not be shared between multiple schools or institutions. Each school requires its own subscription.
• You must not reverse-engineer, decompile, copy, mirror, scrape, resell or rent the software or any part of it.
• You must not use the software for illegal, fraudulent, unethical or harmful purposes.
• Providing false school details, identity, GST number or contact information at registration entitles us to immediately terminate the account.
• We may suspend or terminate any account, at any time, without prior notice, if misuse, fraud or violation of these Terms is suspected.

4. Intellectual Property

• All source code, page design, layout, graphics, logos, copy, screenshots, database structure and brand elements of Apna School are the exclusive property of Apna Infotech.
• By subscribing, you receive a limited, non-exclusive, non-transferable, revocable licence to use the software for the duration of your active subscription.
• You may not copy, sell, sublicence, lease, rent or redistribute any part of the software, its modules or its documentation.
• You may not claim ownership over any feature, module name, design element or piece of content used in the software.
• Screenshots or screen recordings of the software may not be used for any commercial, promotional or competitive purpose without our prior written permission.
• Any violation of these intellectual-property rights will be prosecuted under the Indian Copyright Act, 1957 and other applicable laws.

5. Data Ownership & Backups

Data entered into the software by a school — including student records, attendance, fees, exam marks, staff records, payslips and accounting entries — is and remains the property of that school. We do not claim ownership of any school’s data.

However, we are NOT responsible for data loss arising from:

• User error, misconfiguration or accidental deletion by school staff.
• Hardware, network or hosting failures beyond our reasonable control.
• Natural disasters, power outage, flood, earthquake or pandemic.
• Cyberattacks, phishing, ransomware or malware on the school’s own devices.
• Failure of the school to take regular data backups.
• Government, ISP, payment gateway or telecom provider outages.

6. Limitation of Liability

To the maximum extent permitted by Indian law, our total aggregate liability to you, for any and all claims arising out of or related to the software, the website or these Terms, shall not exceed the subscription amount actually paid by you to us in the three (3) months immediately preceding the claim.

Without limiting the above, we are NOT liable for any:

• Loss of data, revenue, profit, business opportunity, goodwill or reputation.
• Indirect, incidental, special, punitive or consequential damages of any kind.
• Damages caused by third-party integrations, payment gateways, SMS / WhatsApp providers or hosting providers.
• Service interruption due to scheduled or unscheduled maintenance, upgrades or technical failure.
• Losses arising from your misuse of the software or failure to follow our documented instructions.
• Government regulatory action against your school (RTE, GST, board recognition, UDISE, etc.).
• Errors in fee receipts, exam results, payslips, accounting reports or any other output generated from data entered by users.
• Decisions taken by school management on the basis of data shown in the software.
• Internet connectivity issues, browser issues or device issues at the user’s end.

7. Indemnification

You agree to indemnify, defend and hold harmless Apna Infotech, its directors, employees, contractors, partners and affiliates from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms or any applicable law.
• Your misuse of the software or website.
• Errors, omissions or inaccuracies in data entered by you or your authorised users.
• Third-party claims against your school (parents, employees, regulators, vendors).
• Any illegal, fraudulent or harmful activity carried out through your account.

In any such case, you will bear all legal costs, damages and fees in full.

8. Prohibited Activities

You are strictly prohibited from using the software or website to:

• Store, distribute or display illegal, obscene, defamatory or harmful content.
• Attempt to hack, penetrate, brute-force, overload or otherwise interfere with our servers or other users’ accounts.
• Use bots, scrapers, automated scripts or unauthorised APIs to access the system.
• Resell, sublease or grant access to the software to any third party without our prior written permission.
• Misrepresent your identity, school details or the nature of the institution.
• Use student or guardian data for any purpose other than legitimate school administration (e.g. marketing, profiling, sale to third parties).
• Share login credentials publicly, on social media or in any group chat.
• Violate any applicable Indian law, including the IT Act 2000, IT (Amendment) Act 2008, the Indian Copyright Act 1957 and the Digital Personal Data Protection Act 2023.

9. Third-Party Services

• The software may use third-party services such as payment gateways (e.g. PayU, Razorpay, PhonePe), SMS providers, WhatsApp Business API providers, email providers and cloud hosting providers.
• We are not responsible for the privacy practices, downtime, billing errors, data handling or failures of any such third party.
• Each third-party service is governed by its own terms and policies, which apply additionally to these Terms.
• We are not liable for any breach, leak, loss or service failure caused by any third-party provider.

10. Governing Law & Jurisdiction

• These Terms are governed by and construed in accordance with the laws of India.
• Subject to the dispute-resolution clause below, the courts of Bikaner, Rajasthan, India shall have exclusive jurisdiction over any matter arising from these Terms.
• Any dispute, claim or controversy must first be referred to mediation in good faith. If mediation does not resolve the matter within 60 days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by us. The seat of arbitration shall be Bikaner, Rajasthan.
• You waive any right to participate in any class action, collective action or representative proceeding against us.
• The courts mentioned above will have jurisdiction only after the arbitration step has been exhausted.

11. Force Majeure

We are not liable for any failure, delay or interruption of service caused by events beyond our reasonable control, including but not limited to:

• Natural disasters — flood, earthquake, fire, storm, pandemic, epidemic.
• Government action, change of law, regulatory directive, war, riot, terrorism or civil unrest.
• Internet, telecom, ISP, cloud-hosting, payment-gateway or DNS outages.
• Power-grid failures or fuel shortages.
• Cyberattacks, denial-of-service attacks or supply-chain compromise beyond industry-standard protection.
• Any other event of force majeure recognised under Indian law.

12. Termination

• We may terminate or suspend your account for any reason, with or without notice, at our sole discretion.
• On termination, your access to the software is revoked immediately.
• You will have 30 days from the termination date to request a data export.
• After 30 days, your data may be permanently deleted from active and backup systems. We are not liable for any data unrecoverable after this period.
• Subscription fees already paid are non-refundable if termination is due to your violation of these Terms or our Refund Policy.

13. Changes to These Terms

• We may revise these Terms at any time at our sole discretion.
• Changes take effect immediately upon being posted on this page.
• We are not obligated to send individual notifications for minor changes.
• Major changes may be communicated by email or in-app notice on a best-effort basis (not guaranteed).
• It is your responsibility to review these Terms periodically. Continued use of the service after a change is treated as acceptance of the revised Terms.

14. Contact

For questions or notices about these Terms, please write to:

• Email: info@apnainfotech.com
• Phone: +91 952 972 1111 (Mon – Sat, 9 AM – 6 PM IST)
• Postal: Apna Infotech, Rajasthan, India

Response time: 5–7 business days. Faster response is not guaranteed.

15. Severability

• If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.
• The invalid provision will be modified to the minimum extent necessary to make it enforceable, while preserving its original intent as closely as possible.
• Failure by us to enforce any right under these Terms does not constitute a waiver of that right.