ApnaFrequently Asked Questions
Everything you want to know about Apna School ERP — answered clearly and honestly. Skip to a section: General, Features, Security, Pricing or Support.
About Apna School ERP
School management software (also called a school ERP or school CRM) is a single application that automates a school's daily operations — student records and attendance, exams and marksheets, fee collection, transportation, staff and payslips, accounting and parent / guardian communication. Apna School covers all of these from one cloud dashboard, accessed by mobile-number login on web or Android.
Apna School yearly subscriptions start at ₹4,999 (START) and go up to ₹11,999 (PREMIUM). All plans include every software feature — only capacity (students, free messages, training and support tier) changes between plans. GST is charged extra. See the pricing page for the full plan grid.
Apna School offers a 30-day free trial — no credit card, every module unlocked. After the trial, the smallest paid plan (START, ₹4,999/year) fits schools up to 200 students. We're upfront about being a paid product — the trial gives you long enough to be sure it works for your school.
Yes. The software is board-agnostic. Classes (Nursery to 12th), sections (A/B/C/D), subjects, exam structure, grade system and division criteria are all configurable, so the same product works for CBSE, ICSE, RBSE, UP Board, MP Board, Bihar Board, PSEB and other state-board schools without any code change.
Yes. The school can send absent-day notifications automatically to the registered guardian mobile, and the Android parent app gives parents read access to their child's attendance, fee status and exam results.
Yes. The Students module includes an Excel bulk import — useful when onboarding or rolling forward to a new academic session. Photos and unique student IDs are generated as part of the import.
Yes. Each session (e.g. 2025–26, 2026–27) is a first-class entity. Class enrolments, fee structure, transport assignments, exams, attendance and receipts are all scoped per session, so historical data is preserved when you roll forward.
Onboarding is fast — once classes, sections, subjects and the fee structure are set up, you can start admitting students and collecting fees the same day. Existing student records can be bulk-imported from Excel. Most schools are fully live within a week.
Software Features
Three independent modules: Exam (full exams like Half-Yearly / Annual with subject-wise marks), Class Test (monthly tests per class), and Unit Test (subject- and lesson-level mini tests). Each module has its own marks entry, grade criteria, division (pass/fail) criteria, marksheet (two formats), and admit cards.
Yes. An Android admin app ships alongside the web panel for principals and staff. A separate free parent app ships for every parent in every school, with every plan. There's also a QR-scan attendance kiosk login for staff who only mark attendance.
Yes. Each school has a configurable thermal print width (58 mm or 80 mm) and the receipt page renders accordingly. Standard A4 print is also supported. Receipts can be edited or cancelled (with reason) before close.
The fee collection page records payment by Cash, Cheque, DD or Online (UPI). Each receipt can carry a discount and a fine, and produces a net amount that posts automatically into the accounting cash book under Cash in Hand or Bank.
Yes. Each staff member has Basic + HRA + Other Allowance configured. Daily attendance (Present / Absent / Half-Day / Leave) feeds into the monthly payslip generator, which produces gross, deductions (PF / other) and net salary, and posts a corresponding voucher into accounting.
Yes. UPI is recorded as the Online payment mode on the fee receipt page, alongside Cash, Cheque and DD. The UTR / transaction reference is captured on each receipt and posts straight into the Bank ledger of the cash book.
Yes. Any standard Android tablet with a camera works as the gate kiosk. We provide a dedicated “Attendance Only” user role for the security guard or peon — they can only sign in to the kiosk view; no other panel access is granted.
Data Security & Privacy
The application enforces a strict Content-Security-Policy on every page, CSRF tokens on every form, parameterised SQL queries throughout, rate-limited login per mobile + IP per day, AES-256 encryption at rest and in transit, and a per-page role-based gate that runs before any data is read or written. Data is hosted on cloud servers over HTTPS with daily auto-backups.
Yes. The school owner has full access. For each staff employee, the admin grants single-flag access to Exam, Class Test, Unit Test, and three flags (add / edit / view) for Students, Fees, Transportation, Guardian, Staff, Accounting and Settings. An optional Attendance-Only flag lets a user sign in to the QR-scan kiosk and nothing else.
Yes. The system is multi-tenant — every record (students, classes, fees, exams, accounting, etc.) is isolated per school, and every query is automatically restricted to that school's data. One school's users can never see another school's data.
Yes — automatic daily backups, retained for the duration of your subscription. We can also export your full school dataset at any point on written request.
Pricing Questions
Yearly subscriptions in four tiers — START (₹4,999, up to 200 students), SMART (₹6,999, up to 500), SUPER (₹8,999, up to 800) and PREMIUM (₹11,999, up to 1,500). Every plan includes every software feature; only capacity, free WhatsApp + SMS bundle, training days and support tier change between plans. GST is charged extra. See the pricing page.
Subscription payments are processed via PayU. UPI, debit / credit cards and net-banking are all supported through the same gateway.
Each plan ships a free message bundle. There are no per-message charges and no wallet top-ups beyond that — if your usage outgrows the bundle, you simply move up to the next plan.
Yes — upgrades are instant and prorated. You only pay the difference for the remaining months of your subscription. No cancellation, no data loss.
We offer a 30-day money-back guarantee. If the software doesn't work for your school within 30 days of payment, raise a refund request and we'll process it — no questions asked. See the refund policy.
Support Questions
Yes. Our team helps with the initial setup — classes, sections, subjects, fee structure and class-subject mapping — and provides walkthrough sessions for the school admin and key staff so day-to-day use can begin immediately.
Phone support on +91 952 972 1111 (Mon–Sat, 9 AM – 6 PM IST), WhatsApp on the same number, and email at info@apnainfotech.com.
From the login page, click Forgot Password. An OTP is sent to your registered mobile number; once verified, you can set a new password. Wrong-attempt counts are tracked per mobile + IP per day to protect against brute force.
PREMIUM plan includes 3 days of on-site or live training. Schools on lower plans can request paid on-site training as a one-time service if their location permits it.
Talk to Our Team
Our school ERP experts are happy to answer any remaining questions over a 30-minute call.