Frequently Asked Questions

Apna School is a comprehensive cloud-based school management ERP (Enterprise Resource Planning) software designed specifically for Indian schools. It automates and digitizes daily operations including student attendance, exam management, fee collection, transport tracking, timetable generation, teacher management, and parent communication — all from one easy-to-use dashboard accessible from any device.

Yes! We offer a completely free live demo with zero commitment. Our school ERP expert will personally connect with you via phone or video call, walk you through all features, and answer all your questions. You can then make an informed decision at your own pace.

Yes, Apna School provides Pan India service to schools across India. We serve schools from Kashmir to Kanyakumari, from Rajasthan to Assam. Our support is available in Hindi and English, making us ideal for schools in every region of India.

Yes, Apna School provides full Hindi language support for both the software interface and our customer support team. This makes it highly suitable for schools in Rajasthan, UP, Bihar, MP, Delhi, Haryana, Uttarakhand, and other Hindi-speaking states.

Our rapid onboarding process gets your school live within 24-48 hours of signup. Our dedicated onboarding team handles complete setup, data migration of existing student records, and provides training for all staff members — no technical expertise required from your side.

Yes, Apna School has a built-in SMS notification system. Automated SMS alerts are sent to parents for: student absence, exam results, fee reminders, fee receipts, school announcements, and homework assignments. SMS can be sent individually or in bulk.

Yes, we have a dedicated Android mobile app for all user types — Administrators (full dashboard control), Teachers (attendance, marks entry, communication), and Parents (view child's attendance, marks, fees, timetable, homework). The app is available on Android with real-time push notifications.

Yes! Our smart timetable generator automatically creates conflict-free class schedules by considering teacher availability, subject requirements per class, teacher workload limits, and classroom assignments. You can also manually edit the generated timetable and publish it directly to teachers and students.

Yes, Apna School supports digital fee collection through multiple payment gateways. Parents can pay fees online via UPI, net banking, debit/credit cards, and receive instant digital receipts. The admin gets real-time payment notifications and updated fee collection reports.

Apna School takes data security extremely seriously. We use enterprise-grade AES-256 encryption for all data, secure HTTPS connections, cloud servers with 99.9% uptime SLA, automated daily backups with 30-day retention, and regular third-party security audits. Your data is stored in secure data centers in India, fully compliant with Indian data protection norms.

Yes, Apna School has a role-based access control (RBAC) system. Principals get full access, teachers get access only to their classes and subjects, accountants see only financial data, and parents see only their own child's information. Custom roles with specific permissions can also be created.

We believe your data always belongs to you. Before cancellation, you can export all your school data in Excel/PDF format — including student records, financial reports, attendance history, and exam results. We retain your data securely for 90 days after cancellation before permanent deletion, giving you time to download everything.

Apna School offers flexible and affordable pricing customized to your school's specific needs — including school size, number of students, required modules, and customization. Pricing is shared after a free demo consultation so we can give you the most accurate and competitive quote. Contact us to get your personalized pricing.

No. Apna School believes in complete pricing transparency. The price quoted during your demo consultation includes all features in your selected plan with no hidden fees. Any optional add-ons or customizations are clearly communicated and priced separately.

Yes, we have special pricing and support programs for rural schools, government-aided schools, and schools in Tier-3 cities and villages. Our mission is to make quality school management technology accessible to every school in India — regardless of location or budget.

Yes, comprehensive training is provided for all staff members. We offer live online training sessions for admins and teachers, video tutorial library covering all features in Hindi and English, detailed user manuals, and dedicated onboarding support for the first 30 days. Premium plan subscribers get personalized on-site training on request.

We offer multiple support channels: Phone support (+91 952 972 1111) Monday to Saturday 9AM-6PM, WhatsApp support for quick queries, email support with 24-hour response time, in-app help center with searchable articles, and live chat. Premium plan customers get a dedicated account manager.

Apna School receives regular updates — typically every 2-4 weeks. Updates include new features, performance improvements, bug fixes, and compliance updates. All updates are deployed automatically with zero downtime. Schools are notified in advance about major updates, and update notes are shared via email and in-app notifications.